Our work contributes to ensuring the security of supply and the functioning and safety of the society for all. We enable the transformation of critical official communications and ICT services for public safety authorities. We continuously improve our services and create new ones. We understand the needs of our customers and actively cooperate with our partners.

• The service availability level promised to the customers is achieved each year in accordance with service-specific indicators.
• The customers’ willingness to recommend, or cNPS, is at least at the level of 2025.
• The transition to Virve 2 services is progressing and will continue according to a separate plan.

Our work is socially significant. We feel good at work and have enough power for all the important things in life. We learn together from successes and mistakes. We develop our competence, resilience, leadership, working methods and work community. We value all people and enable professional growth. We work safely.

• The eNPS, i.e. our own personnel’s willingness to recommend us, will return to at least the level of 2024.
• Everyone has manager-subordinate discussions (one-on-one discussions, development discussions, competence discussions, target discussions) in accordance with our annual discussion model.
• We offer concrete opportunities to competence development and professional development.
• We do not have any serious occupational accidents caused as a result of the employer or a lack of instructions from the employer.
• We develop the work community and its psychological safety through diversity work, for example.

We operate in accordance with our ethical principles and address any issues detected. We select our partners carefully. We emphasis sustainability in procurement. We ensure that our financial situation ensures the continuity of operations.

• 100% of new employees complete the Code of Conduct e-learning as part of their onboarding. The training is renewed every two years, whereby at least 95% of all employees complete it.
• In each tendering process implemented by Erillisverkot itself, the person responsible for the subject matter specifies what sustainability means in the procurement in question, and this is taken into account in the procurement criteria.
• We use an annual survey to assess the sustainability of our supplier network.
• We invest in sustainable investments, process optimisation and cost savings by selecting annual monitoring targets based on operational planning.

We minimise our impact on the climate and nature both in our daily operations and in the development of new services. We use natural resources sustainably and carefully and promote the circular economy.

• Every year, we launch at least one new significant energy efficiency project or study.
• We will keep the share of Scope 1 and 2 emissions in our carbon footprint below 10 per cent and develop our Scope 3 calculation away from the Euro-basis.
• There are approved processes for the recycling of waste and recyclable material (waste electronic equipment, etc.) and these are monitored and measured regularly.